Your privacy is bg9's top priority. This document transparently explains how we collect, use, store, and protect your personal information as a member of the bg9.wine platform.
Bg9 invests seriously in security infrastructure and data protection so every member can play with peace of mind.
All communications between your device and bg9's servers are protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
Your personal and financial data is stored on servers that are physically and digitally protected, with access restricted to authorised personnel only.
The bg9 system enforces multi-factor authentication (MFA) and comprehensive audit logs to ensure that only you can access your account and personal information.
Bg9 has never and will never sell, rent, or disclose your personal data to advertisers or unrelated third parties without your consent.
Bg9's Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) and the latest international privacy protection standards.
You may request the deletion of your personal data from bg9's systems at any time, subject to applicable legal record-keeping requirements.
bg9's Commitment: We believe that privacy is more than a legal obligation — it is a fundamental right of every user. Every decision we make in handling your data always prioritises your interests and safety as a bg9 member.
This Privacy Policy is published by bg9 ("bg9", "we", or "Platform") and applies to all users who access or use the bg9.wine platform and the bg9 mobile app available for download. This document explains our privacy practices regarding the collection, use, disclosure, and protection of your personal information.
By registering an account or using any bg9 services, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
This Privacy Policy should be read together with Terms and Conditions bg9 which forms part of your overall agreement with our platform.
This document is written in English for the convenience of our members. Should there be any ambiguity in interpretation, the English version shall serve as the definitive reference.
Bg9 collects various categories of information to enable us to provide a safe, efficient, and tailored service to you as a member. The following are the categories of information we collect:
A. Registration and Identity Information
B. Financial and Transaction Information
C. Technical and Usage Information
Bg9 never store your full credit or debit card number. All payment processing is handled by third-party payment gateways that hold PCI-DSS certification.
Every piece of information we collect is used for legitimate and specific purposes. bg9 uses your personal data for the following:
| Purpose of Use | Types of Data Used |
|---|---|
| Identity verification and KYC | Name, MyKad/Passport, document image |
| Processing deposits and withdrawals | Bank details, transaction history |
| Account management and security | Email, phone number, IP address |
| Service communications and notifications | Email, phone number |
| Fraud prevention and anti-money laundering | All relevant data categories |
| User experience enhancement | Technical data, usage history |
| Regulatory compliance | Identity, financial transactions |
| Promotions and personalized offers (with your consent) | Game history and user preferences |
Bg9 will not use your data for any purpose beyond those stated above without first obtaining your consent, unless required by law.
Bg9 processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA). The processing bases we rely on are:
Bg9 takes a highly cautious approach to sharing members' personal data. We only disclose your information in the following circumstances:
Trusted Service Providers
Bg9 works with selected third-party service providers to support platform operations, including payment gateways, identity verification providers, customer support platforms, and cloud computing infrastructure. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Legal and Regulatory Requirements
Bg9 will disclose required information to competent authorities when mandated by law, court order, or direction from a legitimate regulatory body. This includes financial crime prevention agencies and financial intelligence units.
Rights and Safety Protection
In cases where there is a serious threat to the security of the platform or other users, bg9 reserves the right to disclose necessary information to the relevant parties for protection purposes.
Bg9 never sells your personal data to any third party for marketing or commercial purposes. Your privacy is not a source of revenue for us.
Bg9 implements multiple layers of technical and organizational security to protect your personal data from unauthorized access, loss, alteration, or inadvertent disclosure:
While bg9 takes all reasonable precautions, no security system is entirely perfect. In the event of a data breach affecting you, bg9 will notify you within the timeframe required by applicable law.
Bg9 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law in Malaysia.
| Data Category | Retention Period |
|---|---|
| Active account information | Throughout the active account period |
| Financial transaction records | 7 years after transaction (legal requirement) |
| KYC documents and identity verification | 5 years after account closure |
| Customer support communication logs | 3 years after last interaction |
| Technical data and access logs | 12 months from the log date |
| Marketing data (with consent) | Until consent is withdrawn |
Upon expiry of the retention period, your personal data will be securely deleted or anonymized so that it can no longer be linked to your identity.
Bg9 uses cookies and similar tracking technologies to enhance your platform experience. The types of cookies we use include:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. Continued use of the bg9 platform after the cookie notice is displayed will be considered your consent to the use of cookies.
As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by bg9:
Requesting a copy of the personal data we hold about you at any time.
Requesting correction of inaccurate or incomplete data in your account.
Requesting the deletion of your data, subject to legal retention obligations.
Objecting to the processing of your data for direct marketing or legitimate interest purposes.
Receiving your data in a structured format for transfer to another platform.
Requesting that bg9 restrict the processing of your data under certain specified circumstances.
To exercise any of the above rights, submit a request to the bg9 privacy team via email [email protected] or via the platform's live chat. We will process your request within 30 business days.
As an online platform, bg9 may store or process your data on servers located outside Malaysia. Any such data transfer is carried out with adequate protective measures in place, including:
Bg9 only works with providers in countries or regions that maintain adequate data protection standards or that are contractually bound to ensure protection equivalent to this policy.
The bg9 platform is strictly intended for individuals who are of age 18 years and above only. bg9 does not knowingly collect or process personal data from individuals under the age of 18.
If bg9 discovers that personal data of a child or minor has been inadvertently collected, we will take immediate action to delete the relevant data and close the account registered by that individual.
If you have information that a minor has registered on the bg9 platform, please notify us immediately via email [email protected] so that appropriate action can be taken.
Parents and guardians are encouraged to monitor their children's internet usage and ensure they do not access online gaming platforms that are unsuitable for minors.
Bg9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform service improvements.
When significant changes occur, bg9 will notify you through the following methods:
Your continued use of the bg9 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. The "Updated" date shown at the top of this page always reflects the date of the latest revision.
Bg9 is committed to not reducing your privacy protections without your explicit consent. Any amendment that diminishes your privacy rights will require your renewed consent before taking effect.
For any inquiries, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the bg9 privacy team through the following channels:
We strive to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, we will provide a full response within 30 business days from the date the request is received.
If you are dissatisfied with how bg9 handles your personal data or our response to your request, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner or the relevant regulatory body in your country.
Register a bg9 account today and enjoy an online gaming experience protected by world-class security — a platform that puts your privacy first.